We always strive to provide the most excellent service for all of our customers to ensure that you have the most satisfying buying experience from our dealership.
Operation, registration and license:
Purchasers are responsible for registering and operating the vehicles in accordance with the local state laws and ordinances. The purchaser is responsible for contacting their local state dept of transportation or dept of motor vehicles to verify if the product(s) are legal for operation on and/or off road in their state.
Protecting Our Customers from Identity Theft:
To protect the privacy and identity of our customers, therefore when using a debit or credit card to place your order you must have your order shipped to the billing address. If your billing address is a post office box we can ship your order to your residence. You would need to complete the verification form that is emailed to you. If you would like to have your order shipped to an address other than your billing address please contact 855-855-9597 and we can go over your options. If you are paying with any other method this does not apply to you.
Since we offer expedited processing, any request to cancel an order must be submitted within one hour after you have placed your order. Simply reply to the email received with your confirmation order number to submit an order cancellation. You will receive a credit for the full amount within 3-5 business days once completion of refund is done. If you would like to cancel your order once processed (after one hour), you will be subject to a $100 cancellation fee. Any orders that have already shipped cannot be cancelled.
Returns and Exchanges
Please contact one of our friendly staff to obtain a Return Merchandise Authorization number (RMA) or submit a ticket to our Support System. Returns will not be accepted without an RMA number. Once you have an RMA number, it is your financial responsibility to return the item to the address specified.
Freight collect and COD packages will not be accepted.
If you do not have the original packaging, manuals, or the item is slightly used by the customer, we will still process a return with a deduction on your refund for what is missing or damaged. We do not accept any return vehicle that has any sustained damages by customer.
If you receive a damaged unit, part or accessory, you must let us know within 2 business days of the issue so we may file a claim on your behalf and ensure you receive the necessary replacement in a timely manner. For minor issues, Bike.cc will organize the required parts to be shipped to you to resolve the issue. In situations where the whole unit needs to be returned, Bike.cc will arrange pick up of the damaged unit and delivery of the replacement unit. Products may not be refused for delivery under any circumstance. In the event of delivery refusal, you will be responsible for shipping costs and an additional 20% restocking fee. Once the product has been assembled, fueled, used in any way, it cannot for return for any reason. Bike.cc from any and all liability and/or association if the part is lost during shipping transit. If the part is lost in transit the customer needs to file a claim with the shipping company. In the event that you do not receive your item within 14 days of order and you have had no contact from Bike.cc regarding delays of your shipment, please contact us after 14 days so we may track and resolve the issue for you in a timely manner.
OUR 3 MONTHS FACTORY PARTS WARRANTY COVERS THE FOLLOWING PARTS ONLY:
Items will be shipped in a crate 80-90% assembled. You are responsible for performing the setup that a dealer would normally perform - such as putting on rear mirrors, trunk, hooking up the battery, checking tightness of all nuts and bolts, changing oil, etc. Occasionally some units may need other routine items checked/adjusted such as adjusting the carburetor idle and mixture screws, checking to ensure wires are well connected, adjusting chain slack, alignment, and clutch, if needed. For safety precautions, be sure to check and tighten all nuts and bolts prior to use. Be sure to check for appropriate engine fluid levels to ensure your vehicle is operating under the recommended conditions prior to use. We here at bike.cc we highly recommend having your unit assembled and tuned by a certified mechanic to make sure everything is done properly. If you do the assembly yourself it is VERY important that you go over everything listed in our maintenance section of our website. Please call our tech support at toll FREE 1- 855-622-8300 if you have any questions.
Waiver of liability:
The following Waiver of Liability is a legal and biding contract, executed in the State of California.
By purchasing any items on this website, I, as buyer, acknowledge and agree to be above 18 years or age or are the parent of a child under the age of 18 years. I, as buyer, acknowledge and understand that riding an all-terrain-vehicle (ATV), dirt bike, go kart, motorcycle, moped, pocket bike and gas scooter is a dangerous activity that requires strenuous exercise and various degrees of skill and experience for individual riders. I, as buyer, understand that these activities can result in serious injury to the person and damages to property and voluntarily assume any and all risk associated with loss, damage or injury while riding the vehicles advertised on our website. I, as buyer, am aware of the risks, hazards and dangers of personal injury, death and disability inherent with the specific use of these vehicles as well as the inherent risks, hazards and dangers of personal injury and disability increase with inexperienced riders. I, as buyer, agree to release and forever discharge bike.cc or it's parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf and the manufacture from any and all claims, actions, damages, liabilities, cost or expenses and attorney fees which are related to, arise out of, or are in any way connected to your participation or use of these vehicles, use of equipment or property supplied by bike.cc or it's parent company or your presence upon the premises, whether or not such claims, actions, damages, liability, cost or expenses are caused by the negligence of the seller, manufacture or distributor. By this Agreement, it is my intention as buyer, to surrender and waive any rights to sue or exercise any legal rights to seek damages from bike.cc or it's parent company and their agents, servants, employees, officers, directors, trustees and all other persons or entities acting on their behalf. This Agreement shall be affecting and binding upon my heirs, agents, personal representatives and assigns. I, as buyer, hereby certify that I am over the age of 18 years of age. I, as buyer, have carefully read the foregoing and acknowledge that I understand and agree to all the above Terms and Conditions. I have had the opportunity to ask any and all questions regarding this Agreement and the affect of the same. I, as buyer, am aware that by purchasing this item and sending/remitting payment for it/them, I assume all risk, and waive and release certain substantial rights that I may have or possess. I, as buyer, therefore release all liability and waive all rights I may have in regards to my child's activities with any items purchased from bike.cc.
You expressly agree that exclusive jurisdiction for any dispute with VELOZ Powersports Inc. dba Bike.cc, or in any way relating to your use of the this Site, resides in the courts in the county of Los Angeles of the State of California and you further agree and expressly consent to the exercise of personal jurisdiction in the courts in the county of Los Angeles in the State of California in connection with any such dispute including any claim involving VELOZ Powersports Inc. dba Bike.cc or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers
These Terms and Conditions are governed by the internal substantive laws of the State of California, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or of any other term or condition.
Inaccuracies, Product Variations, and Changes:
We make every attempt to accurately list all product information on our website. It is possible; however, that unforeseen typographical errors, picture errors, or inaccurate information may occur. Customers are responsible to research and acknowledge the unit specification directly from the manufacturer. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including information pertaining to orders that have already been placed. We apologize for any inconvenience caused by any such errors.
You must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. Purchaser understands the nature of riding and vehicle related activities and acknowledges that Purchaser is qualified to operate said vehicle, and is in proper physical condition to participate in such activity. Purchaser agrees to assume all risks when allowing others to operate Purchaser products Warning! Riding these vehicles involve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment and death. These inherent risks and dangers may be caused by Purchasers own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to Purchaser, not readily foreseeable, and Purchaser fully accepts and assumes responsibility for all such risks, losses, costs, and damages incurred as a result of Purchasers participation in motorcycles riding activity.
Any terms of this Agreement which by their nature extend beyond the Agreement termination in effect until fulfilled, and apply to both of our respective successors and assignees